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Privacy Policy

Our Privacy Policy

BH Online Limited understands the value of your privacy, especially on the internet. We want you to enjoy your shopping experience with us in the safe knowledge that we take every precaution to ensure your privacy is maintained.
If you have any questions about the handling or protection of your personal information, your rights under the Terms and Conditions of this Website, or if you would like to unsubscribe from marketing material, then please e-mail us at info@BeautifulHomesDirect.com or write to us at Beautiful Homes Direct, Unit 3, Cable Street, Wolverhampton, WV2 2HX.


1. Personal details- What information do we collect?
In order to fulfil any orders placed us we collect the following details:
i) Name;
ii) Credit/debit card address;
iii) Delivery address;
iv) Telephone number;
v) Email address- to contact you in relation to the order or if you are subscribed our newsletter;
vi) A session ID to uniquely identify you on our site;
vii) An IP address to monitor site traffic and volume;
viii) Your password;
ix) Product selection details; and
x) Demographic and personal data. This will be used for the following purposes:
• To process your order;
• For statistical or survey purposes to improve this Website and the products we offer;
• To notify you of new products, special offers, discounts and price updates that may be of interest to you;
• To provide a quick and convenient service to you in the future; and
• To provide you with a better internet experience.


2. Who do we disclose the information to?
BH Online Limited does not disclose shopper information to third parties, with the exception of:
i) Protx who handle our credit card transactions; and
ii) Reputable distribution institutions such as the courier companies who handle our order deliveries.
The companies and individuals who have access to this information are not permitted to use this information for any other purposes and they are required to process any such data in accordance with the Data Protection Act 1998.
Your personal details will remain private and confidential. All data collected is for our internal use only. Any information you provide is only accessible by you after you have entered your Username and Password.
We do not sell mailing lists to other companies, or divulge any of your personal details to other companies or individuals.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.


3. How do we protect your personal information?
A secure server is used when you place orders or access your account information.
For debit/credit card transactions, BH Online Limited uses additional security by using Secure Sockets Layer (SSL) technology, with 128 bit encryption. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. Shopping on the Website is the safest kind of transaction possible with a debit/credit card when using an SSL capable browser.
Further, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity prior to disclosing sensitive information to you.


4. How do we use the information to communicate to you?
BH Online Limited has an anti-SPAM policy.
We will never send you any unsolicited e-mail. If you choose to subscribe to our free newsletter, you will occasionally receive one. This will contain pertinent information on special offers, discounts and new additions, that we believe will be of interest to you. Clear details on how to unsubscribe are always shown on the newsletter.
If you choose not to receive our free newsletter, we will only contact you to answer your queries and/or send you your order confirmation and to let you know when your goods are despatched. We will not contact you for any other reason.
We may from time to time post surveys on the Website to measure customer response to certain new additions and features to the Website. You are never under any pressure to participate in these surveys. Should you choose to participate, you can do so anonymously.


5. Cookies
Cookies are small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer.
We use Cookies to keep track of your current shopping session, to personalise your experience, to provide a unique session ID as a feature which allows shopping, and to store items in your Shopping Basket between visits. Our Cookies do not contain any information that could personally identify you.
Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your Shopping Basket and purchasing them.


6. Marketing
If you are a new customer we will ask you whether or not you would like to receive information on future offers, discounts, new products and related items which we believe would be of interest to you. Our intention is solely to keep you updated with happenings at Beautiful Homes.
We do not sell, trade or rent your personal information to other companies. From time to time we may want to share data with other reputable companies who may have interesting offers and information for you. We agree not to send you any marketing emails or pass your details over to third parties unless you give us your permission to do so, or unless we have it already.
If you have used the Website before for browsing or purchasing products, it is possible that we may have information about you. This will be used to provide information to you regarding offers, discounts or events that you may find useful. We will continue to provide you with such information unless you request us not to by e-mailing us at info@BeautifulHomesDirect.com or by writing to us at Beautiful Homes Direct, Unit 3, Cable Street, Wolverhampton, WV2 2HX.