Here at Beautiful Homes Direct we want you to be able to enjoy your purchases as soon as possible. This is why...
We operate a 48 hour tracked delivery policy! We send all of our items via a professional courier service. If you place your order before 1pm then you should receive your goods within 48 hours of shipping!
Our Delivery Charges
All UK orders delivered FREE of charge on a 48 hour tracked delivery service! (UK Mainland Only)
Is delivery secure?
All deliveries need to be signed for by an adult as proof of delivery.
How long does delivery take?
Items indicated as Next Day will arrive the next working day if ordered before 2pm. All other items are despatched within 1 working day of order placement with delivery in 2-7 working days from date of despatch, but may take longer if circumstances beyond our control disrupt postal services.
Can I use a different address for delivery other than the card address I used to pay?
Yes, you can specify an alternative delivery address to us during checkout.
What happens if I’m not in?
We will leave you a calling card explaining that a delivery was attempted. In this scenario you can rearrange a delivery directly with the courier by following the instructions on the calling card. Please note that the parcel will be held for a maximum of 10 working days before being returned back to us. If we receive an undelivered parcel, we are obligated to charge an additional £6 for re-delivery, as well as a £6 admin charge. If, after an undelivered parcel is returned to us by our courier, we can offer a refund however a £6 admin will be taken from your refund.
Can I leave special instructions for delivery?
If you call us on 01902 871745 once your order is placed we will do our best to accommodate any specific instructions.
How do I track the status of my order/confirm it has been shipped?
Once an order is dispatched, we will send you an email with a tracking number allowing you to see the status of the shipment.
What if my order is incomplete or damaged in transit?
When your order arrives you must check for any damages and or shortages. Claims have to be made within 48 hours of receipt